WHITE PAPER:
Running a business on SAP requires that the application be available 7x24, data be secure, and that the application can grow with an organization. The decision to select an outsourcer goes far beyond finding a data center. Read this paper and learn what questions to ask in order to select an outstanding SAP outsourcing provider.
WHITE PAPER:
New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.
ESSENTIAL GUIDE:
This 5 page special report from Computer Weekly gives you the facts on TCS, its strategy, products and services and financial performance.
CASE STUDY:
This paper explains how T-Systems, an SAP global hosting partner and an outsourcing provider for SAP, turned to SAP Education to create an intensive SAP training course that greatly reduced the need for travel. Read on to learn the business benefits T-Systems has experienced since combining efforts with SAP Education.
EGUIDE:
Unsure if dynamic case management (DCM) is the right strategy for your organization? In this e-guide, Neil Ward-Duton, co founder and research director of MWD Advisors answers top DCM questions and reveals its key benefits to business success.
EZINE:
Experts say that a growing number of organizations use cloud computing to support their business process management (BPM) initiatives—and with good reason, considering the potential benefits. But the cloud comes with challenges that smart companies can address using the expert advice in this issue of ebizQ.com's BPM Quarterly.
PRESENTATION TRANSCRIPT:
This presentation transcript examines the 3 main approaches to BPO- in-house, outsourced, and hybrid models. Continue on to look at the many variables you must consider and learn important practical steps to take when planning a move towards BPO.
WHITE PAPER:
SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
WHITE PAPER:
This white paper describes how the trend of broader BPM programs has changed what companies need in terms of BPM technology and “know-how.” Continue reading to learn three steps for helping establish a solid foundation for a BPM program that can enable your organization to easily scale its process improvement capability.
