WHITE PAPER:
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
EGUIDE:
Server buyers should consider the implications of vendor roadmaps and consolidation and look to capacity planning and objective tools when updating data center hardware. In this IT handbook you will learn the importance of a server roadmap, factors to consider in server selection, tips on server consolidation and capacity planning, and much more.
WHITE PAPER:
Learn how Cisco Wide Area Application Services (WAAS) can accelerate a range of business applications, including Microsoft Exchange, file sharing and web applications.
WHITE PAPER:
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
DATA SHEET:
Benchmark Factory for Databases provides automated load testing to determine accurate production database hardware and software configuration, scalability, and application code (SQL, PL/SQL, T-SQL) functionality.
WHITE PAPER:
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
WHITE PAPER:
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
WHITE PAPER:
Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.
WHITE PAPER:
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.